SwagUp prides ourselves on being a global solution. We work with companies who have a presence globally and are relied upon to help provide a consistent experience anywhere in the world. Over 20% of the packages we ship go over seas.

However, there are a few countries that we are unable to ship to due to carrier restrictions (We typically work with FedEx and UPS). You can find that list of countries below:

Restricted Countries

Russia, Ascension Islands, Andorra, Antarctica, Belize, Coco Islands, Central African Republic, Cook Islands, Cuba, Christmas Island, Western Sahara, Falkland Islands, Federated States of Micronesia, Faroe Islands, French Guiana, Greenland, South Georgia & South Sandwich Islands, Heard and McDonald Islands, British Indies Chagos, Islamic Republic of Iran, Kiribati, North Korea, Libya, Marshall Islands, Midway, Maldives, Norfolk Island, Nauru, Niue, Caroline Islands, Papua New Guinea, Saint Pierre and Miquelon, Pitcairn, Palau, Solomon Islands, Sudan, Saint Helena, Somalia, Sao Tome and Principe, Syrian Arab Republic, French Southern Territories, Tajikistan, Tokelau, Timor Leste, Turkmenistan, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Wake Island, Yemen, Mayotte, South Sudan

Countries where recipient must pay duties/taxes: Andorra, Armenia, Azerbaijan, Belarus, Bhutan, Cambodia, Cook Islands, Faroe Islands, Federated States of Micronesia, Fiji, French Polynesia, Gibraltar, Greenland, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Mayotte, Myanmar, New Caledonia, Northern Mariana Islands, Palau, Papua New Guinea, Puerto Rico, Samoa, Solomon Islands, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Virgin Islands, Wallis and Futuna

Items to avoid: Plants, Alcohol, Food, Liquid, More than 2 items in a single shipment with batteries. Please confirm that your international swag packs do not contain any items that violate international shipment policies. For reference, you can check USPS for a general list of restricted items and more information.

This list is subject to change overtime according to the policies of our shipping carriers

Important: Additional Information

Valid Contact Number and Email

Please be sure to provide a valid and working phone and email for the receiver. Incorrect and/or missing information can lead delays and has a higher risk of packages becoming lost/abandoned during transit.

Note: We strongly encourage double checking all recipient information as charges incurred for incorrect addresses/address corrections are $17.00 per package. Return shipments range from $50-$150 depending on the country and import rates.

Shipments to Germany

The identification number of the importer is mandatory and is required for every formal customs declaration. Identification Number (EORI number, German customs number). The EORI number will also be required not only for an importer of record but also for the consignee of the shipment if the goods were ordered directly by the consignee from a shipper in a non EU country or territory. Individual packs can clear customs without the information above, however, it’s at the discretion of the customs agent. EORI/Tax Number preferred for all shipments and required for bulk shipments/office shipments.

Shipments to Brazil

All shipments, including document and non-document shipments, must have the consignee's tax ID number written in 2B of the waybill and on the invoice. Non-compliance will result in customs holding the shipment until the number is received, and therefore result in delays. The tax ID number is:

o Companies - General Taxpayer Register (CNPJ)

o Individuals - Individual Taxpayer Identity Card (CPF).

o Please note that Brazil is not eligible for Paperless Invoice

Shipments to Belarus

All non documents shipped to both companies and private persons regardless to value with be held at the MSQ airport and must go through individual clearance in accordance with BY customs legislation. Consignee is allowed to self clear (complete customs clearance) themselves or assign a broker for clearance services

Shipments to China

Anything to a personal address (residential) in China has requirements where the consignee has to provide ID #, proof of purchase etc.

Have questions about international shipments? Email our team at team@swagup.com

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