SwagUp prides itself on being a global solution. We work with companies that have a global presence and are relied upon to help provide a consistent experience anywhere in the world. Over 20% of the packages we ship go overseas.
However, when it comes to shipping to India, you'll need to have recipients fill out some additional paperwork (KYC documents) with the carriers if they haven't already done so. Failure to provide these documents ahead of time could lead to customs delays or undelivered shipments.
Step-by-step details below:
UPS India Guideline: Per India customs, all importers (recipients) must provide Know Your Customer (KYC) and authorization Power of Attorney (POA) documents to UPS prior to customs clearance.
Step 1- Client approves the KYC process
Step 2- Client confirms the phone number/address provided is 100% accurate
Step 3- Once SwagUp processes the shipment, the recipient will be sent an email with tracking and the KYC form. Documents must be filled out and ready for UPS upon arrival at India customs KYC also found here: https://www.ups.com/media/en/KYC-Form-Revised.pdf
Step 4- UPS India reaches out to the recipient's phone number provided to follow through with the process. The recipient is fully responsible for submitting the documents and providing any updated information when outreach occurs
Step 5- Packages are delivered only after the process is complete and packages are cleared
*The recipient is responsible for providing correct information and following through with the process. If the shipment is delayed due to a lack of communication or incorrect information, the package will be abandoned by Indian customs. SwagUp will not be responsible for return costs/replacing the items.
India Customer Service:
Toll Free: 1800 22 7171 / 1800 102 7171
Email: upskyc@ups.com
Monday - Saturday: 08:30 - 21:00
Have questions about international shipments? Reach out to our team via the chat!