SwagUp

SwagUp is A Swag Management Platform where you can create, automate and distribute swag without the headaches!

What is SwagUp?

Maggie Johnson

Nicole Padron

About SwagUp

How do I receive a refund for credits I haven’t used?

Requesting a credit or refund can be done by filling out our credit/refund form.

How do I request a credit/refund for my order?

Returns and Refunds

We personally assemble everything in house to the specifications you want.

How do you help with assembly and packing?

SwagUp Help desk article on packing & assembly fees. SwagUp does not charge an assembly fee for items purchased through SwagUp.

Is there a packing or assembly fee?

Can I change the contents of a pre-assembled pack?

Packing Adjustments: Repacks

No. We are your all-in-one solution to everything swag because we believe swag should be a fun experience, not a headache.

Do you only offer swag packs?

A Swag Pack is an assortment of branded swag curated into a pack.

What is a swag pack?

Assembly & Packaging 

How warehousing swag works with our SwagUp Dashboard.

How can I store inventory with SwagUp?

SwagUp Help Desk Article on how to check inventory on your SwagUp Platform. We show guided step by step process and videos to help you.

How to check inventory

Packing, Shipping, Storage and Repack Pricing

How do fulfillment and shipping costs work with SwagUp?

Warehousing & Inventory 

Informational article about SwagUp's 3rd Party Item process and policies

Can I send you my swag to include in packs?

SwagUp Platform allows for 3rd party items. You can easily send us items to be stored with along with other SwagUp items.

Can I warehouse swag from another vendor?

Understand how 3rd party services work and its benefits!

3rd Party Service Questions

SwagUp Shipping Policy

How can I export my shipment activity into a CSV file?

Sending Multiple Packs or Items to One Recipient

Will I be able to track the shipments sent out?

You can find tracking information in your shipments tab of the SwagUp platform

Where do I find my Shipments?

Grouping your CSV File Upload

Policy on return shipments that are rejected by carrier or customs.

What Happens When A Shipment is Abandoned/Returned/Undeliverable

We can ship to India, but additional documents are essential to ensuring smooth delivery

Documents needed to ship SwagUp packages to India

Yes, we do! We can ship your Swag to most locations worldwide.

Do you ship internationally?

These are items that cannot be shipped by SwagUp based on the following locations.

International Shipments: Restricted Items

This article includes SwagUp pricing for shipping

This is a living article that outlines the most up-to-date shipping policy and guide on how to ensure successful swag shipments.

SwagUp Shipping Guidelines & Policy

Questions and documentation related to shipping swag.

Shipping

Pricing

Do you offer discounts for non-profits?

Purchase credits and/or reload your credit balance in the SwagUp Platform under the Billing section of your account details.

How do I purchase more credits?

Locate your shipping credit balance in the SwagUp Platform

Where do I find my credits balance?

Sales Tax FAQ

Automatically top up your SwagUp credit balance to ensure you never miss a shipment by always having a credit balance.

Automatically Add Shipping Credits

SwagUp Help Desk article on how to view invoice receipts. We show you a guided step on how to access invoices on your dashboard.

How to view invoice receipts

FAQ and additional support on billing and credits.

Billing & Payment 

Terms Of Use

Privacy

Find answers and get help from Intercom Support and Community Experts

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