To track your shipments:
Go to Shipments
Go to the shipment you want to track by scrolling, using the search bar, or applying custom filters.
2. Shipment Details:
Once the specific shipment is located, you can click on "View Details" to see recipient information, inventory shipped, shipping date and type.
3. Retrieve Tracking Number:
The tracking number can be found at the top right corner of the shipment details. The number will be hyperlinked so clicking on the number will open a new table where you can view more detailed information.
4. Note for Some Shipments:
Keep in mind that tracking comes directly from the carrier, so status changes or scans may vary throughout transit, specifically during customs processing of international shipments.
Red Alert Indicators:
Watch out for red alert indicators that may require action:
"Invalid Address" – This indicates a need to update the address with the necessary information.
"Failure" – Hover over the Failure notification within shipment details for additional information or click on the Tracking number for carrier-specific failure details.
For failure-specific issues with shipments, please contact the associated carrier for further assistance, or reach out to our care team via chat as we are happy to reach out to the carrier on your behalf!