Woohoo!! Your inventory is ready to ship! Let's review how to set up shipments and what the different shipment statuses mean.
Setting up a Shipment
Step 1: Click on “send swag”
Step 2: Select the swag you want to send. Then click select recipients in the bottom corner.
Step 3: From the select recipients page, you will need to click “add recipients” and then either “Select from Existing” or “Add New Contact”.
The following screen will pop out for you to select the recipient. Then you’ll click add recipient
Step 4: You will be taken to the next screen where you can edit the shipment method, date, and quantity of items.
Step 5: Select review shipment then continue
Step 6: Select the payment method of available swagcard balance or a credit card. Then select "pay and send swag"
Monitoring Your Shipments
SwagUp keeps track of your shipment in the Dashboard under the "Shipments" tab. You'll be able to access tracking numbers and monitor your shipments here.
Each shipment will have its own "card". There you can view more details of the shipment, check the transit status or click into the tracking.
The different statuses are as follows:
Pending Production: This means you set up shipments upon checking out and the items are not yet ready. You will not be able to change the information on this shipment-the only way to correct an address or change the information is to cancel the shipment and wait until inventory has been added to set up a new shipment.
Scheduled: Our warehouse is getting your shipment ready for pickup
In Review: Our warehouse team is confirming all necessary documents and product details are included
On Its Way: Your shipment has a tracking number and scans showing that the carrier has picked up the items.
Delivered: Your shipment has a delivery scan!
Failure: Your shipment has some sort of issue preventing it from being delivered or it's an international shipment going through a customs delay. Typically, this status will require some kind of action from your recipient.
Return to Sender: Your shipment has been returned to SwagUp's warehouse
Available for Pickup: The carrier was unable to make delivery to the final destination, and the package is available at the local carrier office for pickup by the recipient.
For information on our shipping policies and restricted countries, please review our shipping guidelines.
Need help with a shipment? Chat with our customer care team!