All shipments are subject to review by the SwagUp Logistics Team to ensure they adhere to the following guidelines. Any shipments that do not adhere to these restrictions will be flagged and the SwagUp Care Team will contact your team to discuss next steps on how to move forward.
INFORMATION REQUIRED ON ALL SHIPMENTS
Full Legal Name of Recipient
Full Address in English alphabet (no symbols/characters)
Valid phone number and email address for the RECIPIENT
BEST PRACTICES WHEN SHIPPING INTERNATIONALLY
If you are shipping internationally, most countries have a KYC Process (see KYC section here) and recipients will be contacted to verify one or several identifying details to complete the shipment and ensure successful delivery.
It is imperative that the recipient is aware that a shipment is being sent to them in advance and to look out for communications from the carrier on behalf of customs, and they must respond promptly with all required information.
Any shipments deemed undeliverable due to incorrect recipient information submitted, unresponsive recipient, or recipient refusal to comply with KYC process will be excluded from Shipping Protection and cannot be claimed for credit.
SWAG ITEM SHIPPING RESTRICTIONS
These are items that cannot be shipped by SwagUp based on the following locations.
US & International
SwagUp does not currently support the shipment of the following items to any location:
• Alcohol (drinks, wipes, cleansers, etc.)
• More than One Hazmat Item within the same pack or shipment to one address (AirPods, Chargers, items including lithium battery)
• Ivory or Ivory Products
• Tobacco
• Weapons (Swiss army knife, letter opener, nail tools, etc.)
International Only
SwagUp does not currently support the shipment of the following items anywhere internationally:
• Anything for human or pet consumption (Pills, gum, mints, coffee, tea, spices, beverage powders, etc.)
• Aerosols
• Animal Hide products (Leather, snakeskin, etc.)
• Beverages
• Candles
• Cork
• Cosmetics (Chapstick, sunscreen, lotion, etc.)
• Food (Candy, snacks, hot sauce, etc.)
• Gold or other precious metals (Coins, medals, etc.)
• Hand Sanitizers and flammable liquids (Bug repellent, hair spray, etc.)
• Pet food/treats
• Plants (Including seeds & seed paper)
• Power banks
• Pre-kitted Items (gift sets, survival kits, etc.)
• Wood items (Bamboo, items with wood accents, wooden stickers, etc.)
WHEN BULK-SHIPPING INTERNATIONALLY (FOR EVENTS, OFFSITES, ETC.)
FOR ALL COUNTRIES: The Consignee (person or business entity receiving the shipment) must be a citizen of or do business in the destination country.
If shipping to an Individual, they must have destination country’s TAX ID (in US it's the SS number with which taxes are filed).
If shipping to an Entity, they have to have TAX ID (registered business ID with which they file taxes as a company).
**Any Person traveling to destination country for an event who is not a legal resident of that country WILL NOT be able to clear shipment through customs themselves.**
Please contact your AE/AM/Live Chat if you have any questions about this BEFORE placing your order for bulk items that you plan to ship internationally if you do not have a resident or business entity in that country to receive it and clear it in customs.
COUNTRIES WITH A KYC REQUIREMENT & THE DOCUMENTATION NEEDED
KYC stands for "Know Your Customer" and is a set of procedures that businesses use to verify the identity of their customers, clients, and suppliers. KYC is a critical part of the fight against money laundering and terrorist financing, and is required by national and international regulations.
Below is the list of countries that have a KYC Process along with the documentation/information that may be requested:
Argentina - CUIT #
Bahrain - ID #
Bangladesh - ID #
Belgium - EORI # may be required
Bermuda - ID #
Bolivia - ID #
Brazil - Tax ID/CUIT/CUIL #
Bulgaria - ID #
Chile - Tax ID/CUIT/CUIL #
China - ID #
Colombia - NIT #
Croatia - ID #
Cyprus - ID #
Czech Republic - ID #
Dominican Republic - ID #
Egypt - ID #
El Salvador - ID #
Guatemala - ID #
India - PAN #
Indonesia - ID #
Israel - ID #
Italy - ID #
Jamaica - ID #
Jordan - ID #
Kazakhstan - ID #
Kenya - ID #
Kuwait - ID #
Latvia - ID #
Lithuania
Mexico - ID #
Nigeria - ID #
Norway - ID #
Pakistan - PK Customs Portal registration required; National Identity Card, Sales Tax Registration Certificate
Peru - ID #
Ireland - ID #
Qatar - QID #
Romania - ID #
Saudi Arabia - Valid Company Registration and National ID Card
Slovakia - ID #
Slovenia - ID #
South Africa - ID # (individuals)/ Importers Code (business)
South Korea - PCCN #
Spain - ID #, and if over $75 USD Citizenship # or Company VAT #
Sweden - ID #
Taiwan - ID #
Turkey - ID #
United Arab Emirates - ID #
Uruguay - ID #
Uzbekistan - Tax ID # or National Identification Card
Venezuela - RIF # or ID #
COUNTRIES THAT CANNOT BE SHIPPED TO VIA SWAGUP PLATFORM
The following countries do not accept DDP incoterms (how SwagUp ships all packages), and instead, they require the consignee (recipient) to clear customs and pay duties and taxes on their own, which removes SwagUp from the shipping process once the package leaves the warehouse. These shipments are therefore exempt from any SwagUp Shipping Protection, and all costs must be covered by the consignee (the person the package is shipped to). SwagUp is not responsible for any delays, loss, or damage for these specific shipments.
If you are looking to ship to any of these countries, please reach out to the Care team via the website Chat, or to your dedicated AE before processing:
Greece
Greenland
Iceland
Ireland
Albania
American Samoa
Angola
Armenia
Azerbaijan
Belarus
Benin
Bonaire
British Virgin Islands
Bulgaria
Cook Islands
Djibouti
East Timor
Eritrea
Faeroe Islands
Fiji
French Guyana
French Polynesia
Georgia
Republic of Gibraltar
Kazakhstan
Kyrgyzstan
Laos
Lesotho
Liberia
Macedonia
Marshall Islands
Micronesia
Mongolia
Montenegro
Montserrat
New Caledonia
Palau
Palestine
Papua New Guinea
Saba
Samoa
Serbia
Sint Eustatius
Slovenia
Tonga
Uzbekistan
Vanuatu
Wallis
COUNTRY-SPECIFIC SHIPPING REGULATIONS & RESTRICTIONS
Items that come into contact with food or water (drinkware, food containers, & tableware including blenders + coffee Makers) are prohibited in the following countries:
Austria
Belgium
Bulgaria
Finland
France
Germany
Greece
Ireland
Italy
Luxemburg
Malta
Netherlands
Spain
Items that contain Lithium-Ion Batteries are prohibited in the following Countries:
Bahrain
Guam
Malaysia
Qatar
Saudi Arabia
Items that are considered Personal Electronics (iPod, plug-in speakers, bluetooth speakers, portable fans, etc.):
Malaysia
Saudi Arabia
Items that transmit video (incoming or outgoing) and Designer Goods:
United Kingdom
Items that are considered Textile (apparel, tote bags, flags, towels, hats, toys, etc.):
Zimbabwe
Shipment value limits to Individuals, shipped as bulk or a pack (Not to a company):
Country | Dollar Value or Weight |
China | $150 USD |
Egypt | $2000 USD |
Kuwait | $3250 USD or Over 220 lbs (100 KG) |