SwagUp

Maggie Johnson

Some useful resources that cover our platform, products and more 

Onboarding Guide

General guidelines for information you'll have to provide

What is needed to place an order?

Frequently Used Terms and Statuses Explained

Glossary

What should I have ready to fast track my swag?

Imagine what your next swag order could look like — then submit the request to get a free mockup! Zero commitment on your part 😎

Building a pack

Do you offer swag in bulk?

How long will the production and shipping process take?

Getting Started

How to View and Approve Your Mockups

Vector files displays an image using mathematical formulas. Raster files use pixels. For clean logo design, you want vector files!

What is a vector file?

The Design Process

Confused by all the decoration terminology? Get a crash course on the benefits and drawbacks of our commonly used imprint methods

Decoration Methods that We Offer

Tumblers and Mugs

Where Can I Print on a T-Shirt?

Products and Imprint Methods

See a history of all your swag projects in the SwagUp Platform from the Orders tab.

Orders Tab

A quick-start guide to managing mockups, planning shipments, uploading contacts, storing swag, and estimating costs all in one place.

Understanding your order

The Inventory Tab

Shipments Tab

Learn how to perform admin functions and where to go to add administrators

Managing Your SwagUp Account through the Dashboard

A general overview on our redeem pages and how they can help with your swag project

The Redeem Tab

Getting to Know Your Dashboard

Reference this article for questions on credits, refunds and shipping policies

SwagUp Returns, Refunds and Shipping Policy

Refund Policy

How to Cancel a Shipment

SwagUp want's to keep you updated on the status of your order! You'll receive a series of emails throughout the production process

The Production Process

SwagUp makes it easy to set up and monitor your shipments.

Setting Up and Monitoring Shipments

Once Your Order is Placed

Yes! SwagUp provides a 10% discount to non-profits and charities.

Do you offer discounts for non-profits?

We source swag for you, even if it's not already on our catalog.

Do you source swag outside of the online selection?

What to do if you can’t place a reorder

Anything you can think of! We do banners, tablecloths, flags, and more.

What swag works best for tradeshows?

Frequently Asked Questions

Terms Of Use

Privacy

Find answers and get help from Intercom Support and Community Experts

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