Welcome to SwagUp! SwagUp is an API-first swag management platform designed to streamline the creation, storage, and global distribution of high-quality branded merchandise.
1. What is SwagUp?
SwagUp handles the entire lifecycle of branded merchandise from custom design mockups and sourcing to assembly, warehousing, and shipping worldwide.
Core Capability: SwagUp offers an end-to-end platform solution. Whether you need single bulk items for an event or fully customized swag packs sent to remote employees around the globe, SwagUp automates the entire supply chain.
2. Swag Offering Options: Packs vs. Bulk
Depending on your project needs, SwagUp supports both fully kitted swag packs and standalone bulk item orders:
Option Type | What It Includes | Best Used For |
Custom Swag Packs | Multiple curated items assembled inside a custom-branded box or mailer with insert cards. | New hire onboarding, client appreciation gifts, executive kits. |
Bulk Swag | Standalone individual items shipped in bulk or stored individually in our warehouse. | Trade show giveaways, event merchandise, inventory replenishment. |
3. Account Setup & Team Management
Getting your team set up on the SwagUp Dashboard ensures seamless collaboration across design approvals, order placements, and inventory tracking.
Steps to Set Up Your Account:
1. Create Your Organization Account: Sign up at app.swagup.com and set up your company profile.
2. Invite Team Members: Navigate to Settings > Team Settings to add colleagues, assign roles, and set permission levels.
3. Configure Default Addresses & Billing: Save default company shipping addresses and payment methods for quicker checkout.
4. Upload Brand Assets: Add your high-resolution logos and brand guidelines to simplify future design mockup requests.
Frequently Asked Questions (FAQ)
Q: Do I have to order swag packs, or can I order single items?
A: You can order either! SwagUp supports standalone bulk orders (e.g., 100 t-shirts) as well as custom swag packs.
Q: Can SwagUp store my inventory after production?
A: Yes. SwagUp offers warehousing and storage solutions so you can keep inventory ready for automated fulfillment and shipping.
Q: How does SwagUp handle refunds or order adjustments?
A: All return, credit, and refund requests are processed according to our standard order policies. For details on requesting order credits or balance refunds, please refer to our Orders, Billing, Taxes, and Swag Credits Guide.