Can I send you my swag to include in packs?
Helen Rankin avatar
Written by Helen Rankin
Updated over a week ago

SwagUp has changed the swag game, and we're psyched that you'd like to pair new swag that you create with us, with swag that you have on hand (we call that pre-existing swag a 3rd party item). We make it simple to include 3rd party items in your new swag packs! Here's how:


Here's a snapshot of what the process looks like:


1. What product information do I need to provide up front?

First, be sure that you’ve discussed your swag plans with your SwagUp representative. They’ll be the best resource for confirming what we accept, what we can’t, and can provide important forms that you’ll need to complete!

We’ll need the following info in order to get started:

  • Product name (ie. shirt, hat )

  • Image of product

  • Quantity of product

  • Product dimensions (n/a for apparel)

  • Size breakdown (for apparel)

  • Contact information

  • Required Documentation for international outbound shipping

Please note: If you make ANY changes after you've already filled out the form, you must notify SwagUp so that you can fill out another form.

2. I only want to ship 3rd party items and don't want to buy new swag. Can you accommodate this request?

While we're happy to accept 3rd party items to be included in a current SwagUp project (i.e., items intended as components of a swag pack), we do not store and distribute inventory like a traditional fulfillment center. We'd be happy to help you find one, if that's the solution that fits your needs best!

3. Can I ship my 3rd party items to you before we finalize the other swag in our order?

Sorry, no! Please do not send any items to SwagUp until you've received a link to our tracking form and your unique item codes. Both of these pieces of information are generated post-sale, and without them, we cannot match 3rd party swag with our SwagUp customers, merchandise that we cannot reconcile will be disposed of or donated.

4. I have a lot of pre-built swag and want the majority of my swag items to be 3rd party. Can we still work with you?

SwagUp isn't a distribution and fulfillment center, so while we'd love to work together, we encourage you to discuss your swag plans with your SwagUp representative. As a general rule, our 3rd party acceptance guidelines are intended as a courtesy, to enable customers to include a special item or two in their swag pack/project. Requests to fulfill an order consisting mostly of 3rd party items are considered on a case-by-case basis, and terms and fees apply in approved instances.

5. How long after paying the invoice do I have to send in my 3rd party swag?

We ask that all 3rd party items be sent within 10 business days after paying your invoice. This keeps your order on track and prevents delays.

6. What will SwagUp reject as 3rd party items?

Certain items have regulatory, hazard, safety or other considerations. Therefore, SwagUp prohibits certain items from being sent to us as 3rd Party Items, regardless of origin or destination. The following is not all inclusive, but provided as examples.

  • Any electronics with a lithium-ion battery

  • Perishables (food and plants)

  • Any item that exceeds $50 in cost

  • Alcoholic Beverages

  • Makeup and Beauty Products

  • Dangerous Goods (as defined by law)

  • Hazardous Goods (as defined by law)

7. I want to ship items directly to SwagUp from an international manufacturer; is that possible?

We do not accept 3rd party items shipped to us internationally. If you would like to ship items from an international location, you (as the client) must first receive them and pay the corresponding import fees. SwagUp will not be responsible for any items shipped to us from international locations.

8. I want to ship expensive items. Do you offer shipment insurance?

SwagUp does not offer shipment insurance, and cannot be held liable for items lost or damaged in transit to our warehouse or to your recipients.

9. I want to include gift cards/redeemable codes/gift certificates in my pack. Can I send those in?

Unfortunately, no. We do not accept physical or digital gift cards, codes to be redeemed, or similar items/tokens that can be exchanged for goods/services.

10. I have some really cool, personalized items/handwritten or personalized notes that I’d like to send in. Can I?

Unfortunately, no. While we LOVE custom swag, hyper-personalization of packs, like unique names on items, multiple apparel sizes within a box, or handwritten and uniquely-addressed inserts, is not possible.

11. What happens if something gets lost or damaged?

SwagUp will not be responsible for any loss or damage to 3rd party items when the items are sent to SwagUp and while they are held by SwagUp. The risk of loss remains with the Customer until the 3rd party items are delivered to the end-user. SwagUp will not be liable for any damages incurred during the storage, handling, or shipping of 3rd party items, including while they are in transit. While SwagUp will take reasonable care of these items, SwagUp specifically disclaims liability for any losses except in cases of gross negligence on their part. SwagUp will not be held liable for any third-party items that are not received.

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