1. How is sales tax calculated?
Many factors determine the sales tax charged on an order. The amount listed on the checkout page represents a sales tax estimate, which may be different than the sales tax charged when the order is finalized. Factors that contribute to how sales tax is calculated include:
Where the order is ultimately shipped to or picked up.
The tax rate in effect on the date the order is finalized.
The applicable state’s sourcing and sales tax laws.
SwagUp collects sales tax in accordance with state and local laws. The amount charged (if the state in question requires it) varies by state and local laws. We do not collect tax from orders shipped to Delaware, Montana, New Hampshire, or Oregon. Tax rates are subject to change at any time.
1.a. Why is the estimated tax for my order very different than I expected?
The amount of tax charged on your order depends on many factors including the following:
The identity of the seller
The type of item or service purchased
The time and location of fulfillment
The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We display an "Estimated Tax" to be collected at Check Out when confirming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
2. What if my organization is tax-exempt?
In order for you to receive an exemption on sales tax, you must do two things:
Receive state-specific approval of sales tax exemption.
Once you have received that state-specific approval, submit the approval to SwagUp through this form.
2.a. If my organization is tax exempt, do I need to wait until I have all my exemption documentation?
You can still complete your order while working on getting your tax exemption documentation together. Once SwagUp has received your approval, we will apply tax exemptions to past and future orders going forward, and refund any taxes that we collected between your 501c3 effective date and the date we received your state sales tax exemption approval.
3. Where do I go with questions about sales tax?
Please feel free to contact our customer care department via Chat!