Zapier runs through our SwagUp API. On SwagUp’s end, the most common issues for swag not shipping as expected revolve around the following issues:
Client doesn't have enough shipping credits
Product is out of stock
Product is out of stock in the size the customer requested
You will be able to identify a SwagUp API issue if the error code that Zapier returns falls outside the codes below. When a code outside the below mentioned codes is returned, you must reach out to our customer care team here.
Zapier Specific Error Codes:
Zapier errors can occur on their end that require Zapier’s team to resolve and can be identified using the following codes:
*HTTP status codes that begin with a 4 or 5 (401, 504, etc.) are error codes.
400-series error codes
Error codes between 400 and 499 are client errors, which happen when the error occurs on Zapier’s end.
400 - Bad Request
401 - Unauthorized
403 - Forbidden
404 - Not Found
405 - Method Not Allowed
408 - Request Timeout
409 - Conflict
410 - Gone
414 - URL Too Long
415 - Unsupported Media Type
422 - Unprocessable Entity
429 - Too Many Requests
500-series error codes
Error codes in the 500 series are server errors, which happen when an app’s server is down or experiencing other issues.
500, 501, 502, 503 - Server errors
504 - Gateway Timeout
For more information on these individual codes, you’ll need to go to Zapier’s website here.
Is the client still needing assistance? Have them reach out to Zapier’s Engineering Team here.