Are your designs not quite what you imagined? No problem! You can make change requests right from your Products Tab or in the Orders tab by using the product cards we make available to you.
First, you’ll want to view your mockups
You’ll see a full array of mockups for each item in the pack
You can scroll through the decoration options to request or change the following:
-decoration method
-decoration location
-product color
-logo PMS color
Or to add a secondary decoration (for example, a phrase on the back of a hat alongside the existing front logo), click “add decoration”
Make your design change request and click “submit changes”, or if you are happy with the current mockup, click "approve mockup".
From here, click “submit changes”.
Our system will ask you to confirm that you’ve made all necessary change requests for this particular item. Please note that prices may change depending on the design modifications you have requested.
Your item has now moved to the “proof design” status if approved, or back to the "mockup design" if you requested changes!
Have questions? Reach out to our customer care team via Chat!