We break support down into two categories-support for you (the shop creator) and support for your shop customers.

The shop creator will have the ability to contact SwagUp customer support if there are any questions or concerns. Your dedicated Account Executive is trained to assist. You may always find your Account Executive's contact information by signing into our platform and navigating to the Dashboard.

As a shop creator, you will be able to provide a support email in the “Settings” section of your store. This email will be visible to shoppers to reach out for support. SwagUp does not currently offer direct support for end customers, but we can support you as the shop creator to resolve any issues or questions